What labour cost percentage tells you
Labour cost percentage connects the people side of the business to the money side. If it rises while headcount stays flat, something other than hiring is driving it: more overtime, more absence cover, more paid hours that do not match demand, or falling revenue.
Worked example
| Item | Amount |
|---|---|
| Gross wages and salaries | £1,200,000 |
| Employer on-costs (20%) | £240,000 |
| Agency and contractors | £60,000 |
| Total labour cost | £1,500,000 |
| Revenue | £5,000,000 |
| Labour cost percentage | 30% |
Put the other way round, every £1 spent on labour returns £3.33 of revenue. Tracking that ratio monthly shows whether staffing is keeping pace with the business.
Why it moves
- Overtime premiums. The same hours cost more at time and a half. Check with the overtime cost calculator.
- Absence cover. Absent days are often paid twice. See the cost of absence calculator.
- Scheduling. Shifts that do not match demand pay for idle time in quiet hours and overtime in busy ones.
- Revenue changes. A seasonal dip raises the percentage even when nothing about staffing changed.
TeamzMate reads attendance, schedules and payroll hours together and explains which of these is moving your labour cost. See labour cost insights or read what is workforce intelligence.